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shipments and returns

We are printing all the products ourself and the production can take some days.

Packages are generally dispatched from 2 days to  one week (can be  more depending on how we are busy at the moment ) after receipt of payment and are shipped via French Post Service  and drop-off with signature

If you need your packet for a specific date ( birthday present..) please contact me to make sure  you will get it on time.

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.


RETURNS 

Are allowed for DAMAGED items only. In the event that you receive an item you believe to be damaged, please email us at info@uggagula.fr

Please note that if the item has been shipped, the order cannot be canceled. In this case, you can request to EXCHANGE the item. For EXCHANGES, see our EXCHANGE Policy as listed above.

SPECIAL ORDERS

All special orders will be delivered within 6-8 weeks of the order. Once construction has begun, special orders cannot be CANCELED. EXCHANGES are allowed for damaged items only. Because special order items are made specifically for you, you cannot EXCHANGE or RETURN the item unless the item is damaged.

 REFUNDS

Refunds can be received up to 7 days after receiving the item. You must contact us within 7 days or else you will be unable to receive your refund even if you have a valid reason.

Contact : info@uggagula.fr

You may need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.  To notify us, please submit your request via info@uggagula.fr

We may also request that you photograph the damaged item to substantiate your claim and to support us with dealing with our workshop.

The only instance where refunds will be granted is in the event that a product is damaged. The customer must send the item back to our warehouse where we will confirm the item is in fact damaged. Once we have confirmed the damage, please allow 2 weeks for money to post back to your account.

If an item is the wrong size it will be classified as an EXCHANGE and not a REFUND.

INTERNATIONAL SHIPPING:

International orders are welcome. We ship all over the globe!

Buyer is responsible for any customs/duties charges.Uggagula cannot be held accountable for any delays in delivery due to customs procedures. It is the responsibility of the buyer to contact their country's customs in the case of detained packages. Shipping charges will be billed again for any unclaimed orders that must be re-sent.

All prices listed are accurate to the best of our ability. In the rare case an item is miss listed, Uggagula reserves the right to refuse to sell the item at the listed price.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent.

This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit.

Please further note that Uggagula shall have the right to refuse or cancel any such orders whether or not your credit card has been charged.

If your credit card has already been charged and your order is canceled, Uggagula shall issue a credit to your credit card account in the amount that was charged.

Shipping fees include handling and packing fees as well as postage costs.

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

                        !!! PLEASE READ CAREFULLY THE WASHING INFORMATIONS !!!

"Uggagula r" cannot be held accountable for any damages due to the client negligence wearing or washing resulting in visibles damages !!!!!